Last Updated: July 2026

At Fagan Toys, we aim to deliver your order as quickly and safely as possible. We ship exclusively to addresses within the Republic of Ireland.

1. Delivery Rates & Options

We offer standard delivery for regular parcels and specialized courier delivery for oversized items. Shipping charges are automatically calculated and applied at checkout based on your basket's size and total value.

Note on Oversized Items: Items exceeding standard courier size/weight limits (such as large outdoor toys or go-karts) are excluded from our free standard delivery threshold. These items incur a €50.00 oversized delivery fee to cover specialized handling.

 

2. Carriers & Service Providers

• Standard Parcels: Delivered via DPD Ireland.

• Oversized Items: Delivered via Colm Smullen Couriers.

Please note: For oversized items, the courier may contact you directly via phone prior to delivery to arrange a suitable drop-off time.

3. Order Processing & Dispatch

• Orders are typically processed, packed, and dispatched within 2 to 3 working days (Monday to Friday, excluding Irish Public Holidays).

• During peak seasonal periods (such as Black Friday, Christmas, or Toy Sales), dispatch and transit times may take slightly longer.

• In accordance with Irish consumer protection legislation (Consumer Rights Act 2022), unless a specific delivery date is explicitly agreed upon, all orders will be delivered within a maximum timeframe of 30 calendar days from the date of purchase.

4. Shipping Scope & Restrictions

• We currently ship exclusively within the Republic of Ireland.

• We do not ship internationally or to addresses outside the Republic of Ireland.

• All prices displayed at checkout are inclusive of Irish VAT. There are no additional customs, tariffs, or import fees on any orders.

5. Tracking & Delivery Queries

If you need an update on your shipment or have not received your order within the estimated timeframe:

• Email Us: sales@fagantoys.ie

• Call Us: (044) 933 1200

Please have your Order Reference Number ready when contacting our customer support team so we can assist you quickly.

6. Delivery Issues, Damages & Lost Items

• Damaged Goods in Transit: Please inspect your items upon receipt. If your order arrives damaged, please report it to us within 48 hours of delivery via email at sales@fagantoys.ie with photos of the damaged item and packaging so we can arrange a prompt replacement or refund.

• Missing Items: If your package is marked as delivered but you have not received it, please contact us within 5 working days so we can initiate a formal investigation with the carrier (DPD or Colm Smullen Couriers).

7. Incorrect Addresses & Failed Deliveries

• Please ensure your shipping address and Eircode are correct prior to completing your purchase.

• If a courier is unable to deliver a package due to an invalid address provided by the customer, or if the parcel is repeatedly refused/uncollected, the item will be returned to our warehouse.

• In such cases, the customer may be responsible for the actual re-delivery cost required to send the package out a second time.

8. Returns & Statutory Rights

This Shipping Policy operates alongside your statutory rights under Irish Consumer Law, including your 14-day right to cancel under the EU/Irish Distance Selling Regulations.

For information on returning products, item eligibility, and refund processing, please view our full Refund & Returns Policy.

9. Contact Us

If you have questions about our delivery procedures or your current order, please get in touch:

Fagan Toys

• Website: www.fagantoys.ie

• Email: sales@fagantoys.ie

• Phone: (044) 933 1200

• Address: Mullingar, Co. Westmeath, Ireland