Fagan Toys is part of Fagan Office Supplies Limited
DELIVERY POLICY
Delivery within 3 working days anywhere in Ireland provided orders are received by us before 10.00am and we have the stock.
Click & Collect
All Click and Collect orders will be available for collection in store 24 hours after the on-line transaction has taken place.
Click and Collect orders placed over weekends or bank holidays will be made available for collection the following working day.
DELIVERY CHARGES
Delivery in Ireland
FREE Delivery - For orders over €50*
FREE - Click & Collect in Store
€5.00 - For orders under €50
*Excludes Oversized Items
Our Orders go out in discreet packaging. Large items are wrapped in black plastic to conceal them also.
Christmas Delivery Dates:
Last Day for Christmas Deliveries is Wednesday 21st December.
Deliveries will resume on Wednesday 28th December
Oversized Items
These items will incur an additional delivery charge of €50 for deliveries outside the Mullingar area.
Delivery Options for Oversized Items are:
- Oversized Items can be Collected in Store for Free
- We can deliver in the Mullingar area for Free.
- Delivery outside the Mullingar area will incur a delivery charge of €50 and this will appear at checkout.
If you wish to purchase an additional item(s), another selection of delivery options will appear. Click the "Collect in Store" option and we will send your additional item(s) out together with your Oversized Item(s).
Oversized items may take longer to deliver.
FAGAN TOYS shall not be liable for any cost or damage caused by late or non-delivery of a product. Any delay in delivery of a products shall not give you a right to reject a product or cancel your order.
RETURNS
We will happily refund or exchange any item purchased from www.fagantoys.ie
- All goods must be unused, in a resaleable condition and in their original packaging.
- Please notify us within 14 days should you wish to return any item(s) we have supplied.
- You are responsible for the return shipping cost, and for returning oversized items also.
- All returns must be accompanied by the Returns Form, you will find this on the back of your Order Note on the outer box, or for items bought in store; a valid Fagan Toys receipt.
- We will credit the payment method you used.
You can return your items purchased online using any of these methods:
- In Store – Free
- An Post for packages less than 20kg. Include the Returns Form on the back of your Order Note. Or you can print a Returns Form here.
- By Post / Courier for packages over 20kg. Include the Returns Form and ensure you use a carrier that can give a proof of posting. (Until the item is received by us it is your responsibility)
Return Address:
Fagan Toys,
13-15 Pearse St,
Mullingar,
Co. Westmeath,
N91 PKF8
Damaged, Missing or Faulty Items
If you receive an item which is faulty or not as described, you must notify us within 14 days by e-mail at hello@fagantoys.ie.
All returns must be accompanied by your order reference number, or for items bought in store; a valid Fagan Toys receipt.
We will pay the return shipping costs if the product is defective or the return is a result of our error.
This item will be inspected and if it is confirmed as faulty then we will offer a replacement or a refund & cover the return costs to you.
If the item is not deemed faulty following inspection, then we are unable to offer a replacement or refund.
Orders
We aim to process all orders same day, if you order after 5.00pm or at the weekend please assume that delivery will be as if your order had been placed the next working day.
FAGAN TOYS reserves the right to revise prices, limit quantities, correct errors on its website and refuse orders at its discretion including, without limitation, orders from distributors, dealers and warehouse stores.
In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you upon discovery of the error to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price.
Delivery
Because we know how important it is to get the supplies you need, we aim (but do not guarantee) to deliver all orders the next working day, although certain items such as large toys may take longer. Orders placed Monday to Thursday will be delivered the next working day. Orders received on Friday will be delivered the following Monday and orders placed at the weekend will be delivered the following Tuesday. FAGAN TOYS cannot be held responsible for any consequential loss due to late or non-delivery. We cannot specify an exact time when we will deliver as we use a third party courier.
Note that oversized or bulky items may require additional delivery time. FAGAN TOYS shall not be liable for any cost or damage caused by late or non-delivery of the Products. Any delay in delivery of the Products shall not give you a right to reject the Products or cancel your order.
LEGO
If your LEGO set is missing pieces, please contact LEGO directly and they will send you the missing piece(s) as soon as possible.
LEGO can be called on 00800 5346 5555 or contacted via their website. If you would like to order the parts online, please click here and follow the simple steps.
Make sure you have the part number, design number (on the side of the box) and the name of the set ready and you will be sent the missing part(s) as promptly as possible.
