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Last Updated: July 2026

At Fagan Toys, we want you to be completely satisfied with your purchases. If you're not happy with an item, you can return it to us in accordance with the guidelines below.

This policy operates in full compliance with your statutory rights under the Irish Consumer Rights Act 2022 and European Union Consumer Protection Regulations.

 

1. Statutory Right to Cancel (Online Purchases - 14 Days)

For purchases made online at www.fagantoys.ie, you have a legal statutory right to cancel your order within 14 calendar days from the day after you (or a third party designated by you) receive the goods.

  • How to Cancel: To exercise this right, you must inform us of your decision by clear statement before the 14-day window expires. Email sales@fagantoys.ie or write to us at Fagan Toys, 13-15 Pearse Street, Mullingar, Co. Westmeath, N91PKF8.

  • Returning the Item: You must send back the goods without undue delay and no later than 14 days after notifying us of your cancellation.

  • Refund Scope: If you cancel the entire order within this 14-day statutory window, we will refund the full purchase price of the items plus the standard outbound shipping fee paid at checkout.

 

2. Extended Change of Mind Returns (Within 28 Days)

We understand that sometimes you might change your mind. Beyond your 14-day statutory right, Fagan Toys offers an extended 28-day return window from the date of delivery, provided that:

  • The item is unused, un-assembled, and in its original packaging, including all intact tags, labels, and accessories.

  • You provide proof of purchase (such as your order confirmation email or delivery docket).

Note: For change-of-mind returns after the 14-day statutory window, original delivery charges are non-refundable.

 

3. Return Shipping Methods & Costs

The customer is responsible for the cost of returning change-of-mind items.

 

Standard Items (DPD Returns Portal)

For standard parcels, you can easily arrange a return via our DPD online returns portal:

  1. Visit https://www.dpd.ie/RETURNS/ and follow the step-by-step instructions.

  2. Pay for and print the DPD return label provided.

  3. Attach the label securely to your parcel and drop it off at your nearest DPD Pickup Point.

 

Oversized & Large Items (Colm Smullen Couriers)

Items that were originally delivered via Colm Smullen Couriers (such as large outdoor slides, go-karts, or playhouses) cannot be returned via DPD pickup points due to weight and size restrictions.

  • If you need to return an oversized item, please contact our Customer Service team at sales@fagantoys.ie.

  • We can arrange a courier collection on your behalf. The direct cost of this specialized collection (minimum €50.00) will be deducted from your final refund amount.

 

4. Non-Returnable Exclusions

For hygiene, security, and item integrity reasons, certain items are strictly excluded from our change-of-mind returns policy:

  • Trading Cards & Card Games (e.g., Pokémon, Yu-Gi-Oh!, Magic: The Gathering packs or boxes).

  • Personalized or made-to-order items.

  • Unsealed audio, video recordings, or software once opened.

  • Products unsealed after delivery that cannot be resold for hygiene or health protection reasons.

  • Gift Cards and Vouchers.

(Your statutory rights regarding faulty goods are not affected by these exclusions.)

 

5. Missing LEGO® Pieces

If you have purchased a LEGO® set and discover that parts are missing, LEGO handles missing piece replacements directly free of charge:

Tip: Please have the set name, design number (printed on the side of the box), and the specific part number (found at the back of the instruction booklet) ready when contacting LEGO.

 

6. Faulty, Damaged, or Incorrect Items

Under the Consumer Rights Act 2022, all products supplied must be as described, fit for purpose, and of satisfactory quality.

  • If an item arrives damaged or develops a fault, please contact us as soon as possible via email at sales@fagantoys.ie or by calling 044 9331200.

  • Please provide your order number and, where applicable, photos or videos showing the fault.

  • For verified faulty items, Fagan Toys will cover all reasonable return shipping costs or arrange a collection, and offer a repair, replacement, or full refund depending on the nature of the fault and timing.

 

7. Inspection, Refunds & Disputed Items

  • Processing Time: Once we receive and inspect your returned item, refunds will be credited back to your original payment method within a few working days.

  • Disputed Claims: If an item returned as "faulty" is inspected and found to be undamaged, fully functional, or damaged through misuse/incorrect assembly, we will be unable to offer a refund or free replacement.

    • We will notify you in writing detailing why the claim is in dispute.

    • Disputed items will be held at our warehouse for 30 calendar days.

    • We can reship the item back to you upon receipt of the reshipping fee. If the reshipping fee is not paid within 30 days of notification, Fagan Toys reserves the right to dispose of or recycle the item.

 

8. Contact Us

For any questions, order updates, or returns assistance:

Fagan Toys

13-15 Pearse Street

Mullingar, Co. Westmeath

N91PKF8

Last Updated: July 2026

At Fagan Toys, we want you to be completely satisfied with your purchases. If you're not happy with an item, you can return it to us in accordance with the guidelines below.

This policy operates in full compliance with your statutory rights under the Irish Consumer Rights Act 2022 and European Union Consumer Protection Regulations.

 

1. Statutory Right to Cancel (Online Purchases - 14 Days)

For purchases made online at www.fagantoys.ie, you have a legal statutory right to cancel your order within 14 calendar days from the day after you (or a third party designated by you) receive the goods.

  • How to Cancel: To exercise this right, you must inform us of your decision by clear statement before the 14-day window expires. Email sales@fagantoys.ie or write to us at Fagan Toys, 13-15 Pearse Street, Mullingar, Co. Westmeath, N91PKF8.

  • Returning the Item: You must send back the goods without undue delay and no later than 14 days after notifying us of your cancellation.

  • Refund Scope: If you cancel the entire order within this 14-day statutory window, we will refund the full purchase price of the items plus the standard outbound shipping fee paid at checkout.

 

2. Extended Change of Mind Returns (Within 28 Days)

We understand that sometimes you might change your mind. Beyond your 14-day statutory right, Fagan Toys offers an extended 28-day return window from the date of delivery, provided that:

  • The item is unused, un-assembled, and in its original packaging, including all intact tags, labels, and accessories.

  • You provide proof of purchase (such as your order confirmation email or delivery docket).

Note: For change-of-mind returns after the 14-day statutory window, original delivery charges are non-refundable.

 

3. Return Shipping Methods & Costs

The customer is responsible for the cost of returning change-of-mind items.

 

Standard Items (DPD Returns Portal)

For standard parcels, you can easily arrange a return via our DPD online returns portal:

  1. Visit https://www.dpd.ie/RETURNS/ and follow the step-by-step instructions.

  2. Pay for and print the DPD return label provided.

  3. Attach the label securely to your parcel and drop it off at your nearest DPD Pickup Point.

 

Oversized & Large Items (Colm Smullen Couriers)

Items that were originally delivered via Colm Smullen Couriers (such as large outdoor slides, go-karts, or playhouses) cannot be returned via DPD pickup points due to weight and size restrictions.

  • If you need to return an oversized item, please contact our Customer Service team at sales@fagantoys.ie.

  • We can arrange a courier collection on your behalf. The direct cost of this specialized collection (minimum €50.00) will be deducted from your final refund amount.

 

4. Non-Returnable Exclusions

For hygiene, security, and item integrity reasons, certain items are strictly excluded from our change-of-mind returns policy:

  • Trading Cards & Card Games (e.g., Pokémon, Yu-Gi-Oh!, Magic: The Gathering packs or boxes).

  • Personalized or made-to-order items.

  • Unsealed audio, video recordings, or software once opened.

  • Products unsealed after delivery that cannot be resold for hygiene or health protection reasons.

  • Gift Cards and Vouchers.

(Your statutory rights regarding faulty goods are not affected by these exclusions.)

 

5. Missing LEGO® Pieces

If you have purchased a LEGO® set and discover that parts are missing, LEGO handles missing piece replacements directly free of charge:

Tip: Please have the set name, design number (printed on the side of the box), and the specific part number (found at the back of the instruction booklet) ready when contacting LEGO.

 

6. Faulty, Damaged, or Incorrect Items

Under the Consumer Rights Act 2022, all products supplied must be as described, fit for purpose, and of satisfactory quality.

  • If an item arrives damaged or develops a fault, please contact us as soon as possible via email at sales@fagantoys.ie or by calling 044 9331200.

  • Please provide your order number and, where applicable, photos or videos showing the fault.

  • For verified faulty items, Fagan Toys will cover all reasonable return shipping costs or arrange a collection, and offer a repair, replacement, or full refund depending on the nature of the fault and timing.

 

7. Inspection, Refunds & Disputed Items

  • Processing Time: Once we receive and inspect your returned item, refunds will be credited back to your original payment method within a few working days.

  • Disputed Claims: If an item returned as "faulty" is inspected and found to be undamaged, fully functional, or damaged through misuse/incorrect assembly, we will be unable to offer a refund or free replacement.

    • We will notify you in writing detailing why the claim is in dispute.

    • Disputed items will be held at our warehouse for 30 calendar days.

    • We can reship the item back to you upon receipt of the reshipping fee. If the reshipping fee is not paid within 30 days of notification, Fagan Toys reserves the right to dispose of or recycle the item.

 

8. Contact Us

For any questions, order updates, or returns assistance:

Fagan Toys

13-15 Pearse Street

Mullingar, Co. Westmeath

N91PKF8

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